Terms & Conditions

Shipping

Orders are processed 1-2 days.

Local Shipping : Singapore, our own fleet for local shipping. Shipping charges are based according on its weight & size. (Eg Heavy/Bulky and Light items) 

International shipping: DHL is our designated shipping company of choice as it is faster and safer than airmail and we are able to track your package.

Customers who abandon or refuse the shipments will be charged all fees incurred by turnstablesolutions.com to retrieve the full order package.


Rates for international shipment according to DHL rates shipping rates are based on the actual weight of the parcel generally these rates are special rates negotiated with DHL. 

Please note House Of Turntables will not understate the declared purchased value of any international order as doing this is unlawful; purchased orders will be shipped at full value!

We are not responsible for customer's local tax in their country.
 

Notification of stock Pre-Order Status /Refund / Return Policies

Stock preorder policy

Stock purchased on a preorder basis will be updated periodically on the shipment and arrival status, .

Stock purchased via 'Scheduled Delivery' policy

Arrangements will be made to provide stocks on a scheduled date to be advised(some items may require additional time to deliver).

Refund Policies

Strictly no refund. 

1 to 1 Exchange Return Policy
In the event if there are manufacturing/factory defects exist that are not visible or audible until the package is opened. 

Please take note of the following return 1 to 1 exchange policies: 

 

Within 7 days of collection/delivered we will accept returns of any audible defect made by factory for 1 to 1 exchange.

1 to 1 exchange is subjected to stock availability, if we do not have stock, upon stock arrivals will need 3 to 4 weeks.

We will ship to our customer a replacement item that was returned. 
The customer is responsible for the shipping costs to return the defective item to House of Turntable.

Stock Availability

Subject to stock availability, in any case if an item is out of stock, new stock arrival will need a minimum lead time of 6 to 12 weeks depending if it is a special 'On-Demand' purchase.

* 'On-Demand' refers to products not available in the warehouse and requires additional time to manufacture.

Warranty Services

Warranty Services

All Turntables, Amplifiers & Speakers are entitled for 1 year Singapore warranty upon the date of purchase from 'House Of Turntables'.

 

We provide warranty services for customer's purchases from us. 

Return Merchandise Authorisation (Warranty)

1) Warranty Duration 
All products (Turntables, Amplifiers, Speakers) registered under House Of Turntables carry 1 year warranty from the date of purchase under order number.

2) Servicing Conditions
We do not cover product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, unauthorised alterations, repairs or modifications.

 

In any case if you have items to be returned, please email us at turntablesandsolutionssg@gmail.com.

Return to:
115B Commonwealth Drive #02-00

Singapore 149597

Tel:+65 6884 4390

We will contact you shortly to verify the fault.
Next we will issue a RMA number via email to you.
Please print the email & attached it together with the item and deliver to us.
We recommend you to ship back via DHL for fast and tracking purposes. 
Please notify us with the tracking ID via email.
We are not responsible for any packages that are lost, stolen or damaged in return.
We will send a confirmation email when we received the item.

After 15 days the product is not returned to 'House of Turntable' or no notification email from customer, the RMA number that was issued will be invalid. 

Upon receiving of the product under RMA, it may take min. 6-8 weeks for the replacement to be issued depending on the stock availability. We will advise accordingly.

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